Terms and Conditions

Last updated: 1 September 2026

Welcome to Vape Nation. These Terms & Conditions govern your use of vapenation.com.au and your purchase of products through our website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About Vape Nation

Vape Nation operates this online store through:

Website: https://vapenation.com.au
Email: support@vapenation.com.au

These Terms & Conditions apply to all visitors, customers and users of our website.

2. Eligibility and Age Requirements

You must meet all applicable Australian legal age and eligibility requirements before purchasing or using any age-restricted product available through our website.

By placing an order, you confirm that you are legally permitted to purchase the products included in your order.

We may request appropriate age or identity verification where required.

We reserve the right to refuse, cancel or restrict an order where we reasonably believe that applicable age, identity or other legal requirements have not been satisfied.

3. Compliance With Australian Laws

All purchases are subject to applicable Australian federal, state and territory laws and regulations.

Certain vaping and nicotine-related products are subject to specific restrictions in Australia. Product availability, sale, supply, delivery and purchase may therefore be restricted depending on the product and the customer's circumstances.

It is the customer's responsibility to comply with applicable laws when purchasing, possessing or using a product.

Nothing on this website should be interpreted as permission to purchase, possess or use a product where doing so would be unlawful.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However:

Product packaging may change.
Manufacturers may update product designs or specifications.
Colours may appear differently depending on your device or screen.
Product images may sometimes differ slightly from the actual packaging received.

Where there is a significant change to a product, we will make reasonable efforts to update the relevant website information.

5. Product Availability

Products displayed on our website are subject to availability.

An item being displayed on the website does not guarantee that it will remain available at the time you place an order.

If a product becomes unavailable after you place an order, we may contact you regarding the available options, including replacement, cancellation or refund where appropriate.

6. Prices

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices may change without notice.

We reserve the right to correct pricing errors, including where a product has been incorrectly listed due to a technical or administrative error.

If an order has been placed using an obviously incorrect price, we may contact you before fulfilling the order.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation email does not necessarily mean that your order has been finally accepted or that the products are available for dispatch.

We reserve the right to accept, reject or cancel an order where permitted by law.

If we cancel an order after payment has been received, any applicable refund will be processed using the appropriate payment method.

8. Customer Information

You are responsible for ensuring that the information provided during checkout is accurate and complete.

This includes:

Your name
Email address
Telephone number
Billing information
Delivery address
Any information required for age or identity verification

Vape Nation is not responsible for delays or delivery problems caused by incorrect or incomplete information supplied by the customer.

9. Payment

Orders must be paid using an available payment method offered at checkout.

Payments may be processed by third-party payment providers.

We do not guarantee that every payment method will always be available.

If a payment is declined, reversed or otherwise unsuccessful, the order may not be processed until valid payment has been received.

10. Shipping and Delivery

We aim to dispatch eligible orders as quickly as reasonably possible.

Delivery times are estimates and may vary because of courier delays, public holidays, weather, remote locations, regulatory requirements or other circumstances outside our reasonable control.

Customers are responsible for providing a correct and deliverable address.

Certain products or locations may be subject to delivery restrictions.

11. Discreet Packaging

Where practical, orders may be packed using plain or discreet packaging.

However, we cannot guarantee that every external courier label, tracking notification or delivery process will be completely free of identifying information.

12. Returns, Refunds and Faulty Products

Our Refund & Returns Policy forms part of these Terms & Conditions.

Nothing in our returns policy or these Terms & Conditions excludes, restricts or modifies any consumer guarantee or other right that cannot legally be excluded under Australian law.

If you receive an incorrect, damaged or faulty product, please contact:

support@vapenation.com.au

as soon as reasonably possible.

13. Website Use

You agree to use our website lawfully and responsibly.

You must not:

Use the website for unlawful purposes
Attempt to gain unauthorised access to our systems
Interfere with website security or operation
Introduce malicious software or harmful code
Copy or reproduce website content without permission
Use automated systems to abuse or overload the website
Provide false or misleading information

We may restrict or terminate access to the website where reasonably necessary to protect our business, customers, website or systems.

14. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, logos, images, website design and other materials, belongs to or is licensed to Vape Nation or its relevant content providers.

You may not reproduce, distribute, modify or commercially exploit website content without appropriate permission.

15. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not mean that Vape Nation endorses or controls those websites.

We are not responsible for the content, availability, privacy practices or security of third-party websites.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available.

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our control.

17. Limitation of Liability

To the maximum extent permitted by law, Vape Nation is not responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

Our Privacy Policy is available on our website.

19. Promotions and Discounts

Promotions, discounts and special offers may be subject to additional terms.

Unless otherwise stated, promotions cannot be combined with other offers.

We reserve the right to correct errors or withdraw a promotion where permitted by law.

Any specific promotional terms displayed at the time of an offer will take precedence over these general promotional conditions.

20. Errors on the Website

We make reasonable efforts to ensure that information on our website is accurate.

However, errors may occasionally occur, including errors involving product descriptions, availability, pricing or other information.

Where permitted by law, we reserve the right to correct such errors and take appropriate action regarding affected orders.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes will take effect when the updated terms are published on this page.

The Last updated date will be changed when material updates are made.

Your continued use of the website after updated terms are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law.