Privacy Policy

Last updated: 31 August 2026

At Vape Nation, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, creating an account, or contacting us.

This Privacy Policy explains how Vape Nation collects, uses, stores, protects and discloses personal information when you use vapenation.com.au.

1. Who We Are

This Privacy Policy applies to Vape Nation and our website:

Website: https://vapenation.com.au
Email: support@vapenation.com.au

For privacy questions, requests or complaints, you can contact us using the email address above.

2. Information We Collect

Depending on how you interact with our website, we may collect information including:

Your name
Email address
Telephone number
Billing address
Shipping or delivery address
Account information
Order and purchase information
Information you provide when contacting us
IP address
Browser and device information
Website usage information
Information collected through cookies and similar technologies

We aim to collect information that is reasonably necessary for operating our website, processing orders, providing customer service, maintaining security and carrying out our business activities.

3. How We Collect Your Information

We may collect personal information when you:

Create an account
Place an order
Complete the checkout process
Contact our customer support team
Subscribe to communications
Submit a review or other content
Browse or interact with our website
Use features or services provided through our website

Some information may also be collected automatically through cookies, analytics tools and similar technologies.

4. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Arrange delivery
Process payments
Provide customer support
Send order confirmations and updates
Manage customer accounts
Respond to enquiries
Improve our website and services
Maintain website security
Detect and prevent fraud or unauthorised activity
Maintain appropriate business records
Comply with applicable laws and legal requirements

We will not use your personal information for unrelated purposes unless permitted or required by law.

5. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method you choose, the relevant payment provider may collect and process payment information in accordance with its own privacy policy and terms.

Vape Nation does not intend to store complete payment-card details on our website where payment processing is handled by an external payment provider.

6. Shipping and Delivery

To fulfil your order, we may provide relevant information to delivery and shipping providers.

This may include information such as your name, delivery address, contact details and order information where necessary to deliver your purchase.

7. Cookies

Our website may use cookies and similar technologies.

Cookies can help us:

Keep products in your shopping cart
Maintain secure login sessions
Remember website preferences
Improve website functionality
Understand how visitors use our website
Improve website performance
Support security and fraud prevention

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

8. Website Accounts

If you create an account with Vape Nation, we may store information associated with your account, including your name, email address, billing and shipping information and order history.

You are responsible for keeping your account credentials confidential.

If you believe that your account has been accessed without your permission, please contact us as soon as possible.

9. Reviews, Comments and User Content

If you submit a product review, comment or other content to our website, information that you choose to make publicly visible may be viewed by other website visitors.

Please do not include unnecessary personal, financial or sensitive information in publicly visible comments or reviews.

We may collect technical information associated with submissions, such as an IP address, where necessary for security, moderation or spam prevention.

10. Embedded Content and Third-Party Websites

Our website may contain links or embedded content from third-party websites and services.

Examples may include:

Videos
Images
Payment services
Social media content
Analytics services
Delivery services
Other external services

Third-party websites and services may collect information about you according to their own privacy policies.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

11. Who We Share Your Information With

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include sharing information with:

Payment service providers
Shipping and delivery providers
Website hosting providers
Website and technology service providers
Security and fraud-prevention services
Customer service providers
Professional advisers
Government authorities or regulators where required or authorised by law

We do not sell your personal information to third parties.

12. Overseas Disclosure

Some third-party service providers used by our business may store or process information outside Australia.

Where this occurs, your personal information may be handled in another country in accordance with the provider’s services and privacy practices.

Where applicable, we will take reasonable steps to address our obligations concerning overseas disclosure of personal information.

13. How We Protect Your Information

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include appropriate website security, access controls and secure systems provided by our technology and service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

Processing and maintaining orders
Providing customer support
Maintaining customer accounts
Resolving disputes
Preventing fraud
Maintaining business records
Meeting legal or regulatory requirements

When information is no longer reasonably required and there is no legal requirement to retain it, we may delete or de-identify it.

15. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.

To make a request, contact:

Email: support@vapenation.com.au

We may need to verify your identity before processing an access or correction request.

16. Deleting Your Information

You may ask us to delete personal information we hold about you where deletion is permitted.

Please note that we may need to retain certain information where required or authorised by law, or where it is reasonably necessary for legitimate business, security, dispute-resolution or record-keeping purposes.

17. Marketing Communications

If you choose to receive marketing communications from Vape Nation, we may use your contact information to send information about products, promotions, offers and other updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us at:

support@vapenation.com.au

We may continue to send essential transactional communications, such as order confirmations, payment notifications and delivery updates.

18. Age Restrictions

Our website and products are intended only for customers who meet the applicable legal age requirements.

We do not knowingly seek to collect personal information from individuals who are not legally permitted to purchase age-restricted products.

Where required, appropriate age or identity verification processes may be used.

19. Data Breaches

We take reasonable steps to protect personal information and respond appropriately to suspected data breaches.

Where applicable law requires us to notify affected individuals or a relevant authority of a data breach, we will take the required steps.

20. Privacy Complaints

If you believe that Vape Nation has not handled your personal information appropriately, you can contact us and explain your concern.

Please email:

support@vapenation.com.au

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory body.