Vaping devices can be quite complicated sometimes, please make sure you have done some basic trouble shooting before returning it to us, as non-warranty issue returned items will incur an $8 return shipping fee for us to send the device back to you. For example, if your device is not firing please change the tank/coil to eliminate the issue being the tank/coil and not the device or change the battery if it is replacement. Visit our FAQ for more troubleshooting help. Please note, the Authenticity sticker present on the device or packaging is required for warranty processing, do not discard.
We follow Australian Consumer Law for warranty processing and under Australian consumer law you will be responsible for the return postage of the product. Warranty may be claimed when proof of purchase is presented, you are entitled to a full refund or replacement, or to have the goods repaired with any minor or major failure.
We recommend signing up for PayPal Refund Returns as PayPal will cover the return cost if you used it for your purchase, see the following link for more information:
For further information please see sections 51 to 59 under the Australian Consumer Law, and remedies can be located in sections 259 to 266 of the Australian Consumer Law ‘Statutory Remedies’.
If there are any signs of user misuse or damage such as damage from dropping the device, the warranty will be voided. The manufactures do not accept warranty for user errors.
E-Liquids: All our e-liquids, concentrates and doublers are made with food grade ingredients and are consumable. Just like you would not return a half-eaten burger, we do not allow returns for any e-liquids. We understand that you may not like a certain e-liquid flavour and therefore take time in describing the flavour profile careful. If you have further questions about any flavours feel free to get in touch with us via Facebook, Instagram, our chat support or email.
Consumables: Are components that are designed to be thrown away after a certain amount of uses or time. These include coils/atomisers, cartomisers, clearomisers and cotton and have a 36-hour dead on arrival (DOA) upon receipt.
Batteries: As they are considered consumable they have a 14-day DOA policy. Take extreme care when handling batteries as misuse can be extremely dangerous. Vape Nation takes no liability for the misuses of it, resulting in injury, damage of property or death. Please visit our FAQ for battery safety (insert a hyperlink for this section).
Mods/devices: Comes with a standard 3-month warranty. If the device is deemed to be a manufacturer fault you are entitled to a replacement, refund, credit or repair within a reasonable timeframe. Please follow basic trouble shooting as non-warranty issues will incur a $8 shipping fee. Products come with an authenticity sticker this is either on the device itself or packaging. This sticker is needed for warranty processing, do not discard.
The product is to be used with accordance to the manufacturer’s instruction which can be located in user manual or respective websites.
The Warranty is voided if:
- The authenticity sticker is defaced or removed
- The applicate plate or serial number is defaced or removed.
- The device has been altered, repaired or modified by a persons not authorized by Vape Nation
The product device is designed to be used domestically and in accordance to the specific ratings labelled on the product. Warranty does not cover defects arising from incorrect power ratings such as incorrect amperage output.
If a warranty is deemed for a replacement products or parts, it will exhibit the same expiry period as the original product expiry.
Proof of purchase is required for warranty claims.
The consumer is responsible and will bear the cost of returning the product to Vape Nation.
Warranty excludes consumables and normal wear and tear.